Ostendo covers the following Business functions
This is a long list or you can download a PDF of it from here.
General
- Multi-Company, Multi-Site
- Inbuilt Report Writer with Report, Analysis, Chart and Pivot Views
- Data Import/Export facility
- Inbuilt Knowledge Base
- Document and Image Management
- Customisable Menus and Quick Launch Toolbar
- 24/7 Activity and Process scheduler
- Operation centre
- Service response centre
- Web user interface
- Inbuilt scripting engine
Purchasing
- Foreign Currency Suppliers supported
- Supplier Catalogue(s) supported with Import/Export Wizard
- Supplier Item number cross-reference
- Option to Receive with or without Purchase Order
- Purchase order matrices with 2 or 3 dimensions per style
- Shipment generation and tracking with additional Costs (Duty, Shipping, etc)
- Full landed cost of goods
- Purchase quantity break pricing by item
- Formal or ad-hoc Purchase Ordering
- Invoice Receipt and Purchase Order matching
- Purchasing templates
- Purchasing budgets, multilevel comparitives
- Inventory/supplier number conversion
Sales
- Sales to Cash or Account Customers
- Extensive Pricing Matrix
- Customer Discount Matrix
- Unlimited pricing levels
- Auto include freight or other charges based on custom sales rules
- Quantity break discounts by item
- Delivery style by customer
- Forward Invoicing
- Optional Picking and Despatching process
- Full Backorder Processing
- Sales budgets based on history, manual or last budget
- Customers and Sales Orders
- Sales order matrices with 2 or 3 dimensions per style
- Foreign Currency Orders, Invoices and Payments
- Detailed Customer Statistics (Open Orders, History, Invoices, Payments, etc)
- Quotes creation and monitoring
- Sales Order process options through Picking, Despatching, and Invoicing
- Invoice and Statement delivery options (Print and/or Email)
- Rental Order processing
- Multi-Branch, Multi-Terminal Point of Sale processing
- Single or Combined Invoicing options
- Direct Invoicing (no Sales Order)
Inventory
- Inventory segregation by UOM, Expiry Date, Lot No, Colour/Size/Grade, etc
- Unlimited Warehouses/Locations per Company
- Barcodes, barcode labels, inventory labels
- Negative Stock option at system or Item level
- Warehouse and location transfers
- Supersession & alternate items with company cross reference coding
- Average, standard, last and actual costing at company or site level
- Image and document attachements
- Single-Level or Multi-Level (MRP) replenishment routines
- Inventory usage forecasting
- Customers/Suppliers equivalent Item Code, Description and UOM
- Extensive Sell Price and Discounting options
- Customer Master with optional multiple Branches and parent Billing
Job Orders
- Job Orders can be Content based, Fixed Price, or Time & Materials Actual
- Simple to complex job extimating
- Job budgets for 36 months with comparitives
- Remote tablet users
- Job order touch screens
- Convert quote to job order, quote lost reason status
- Detailed job costing includes parts, labour and sundry charges
- Immediate generation of supply order(s) if required
- User-Defined Task Bills (aka Schedule of Quantities)
- Work In Progress costs tracked
- User defined job creation templates
- Multiple tasks per job
- Visual Calendar to create Job Orders and Schedule Resources
- Timesheets for labour activity
- Full job costing
- Include labour plus fixed and variable overheads in job costing
- Project Management with multiple Jobs linked to a Project
- Full project & job costs including rolled up job costs
Assembly Orders
- Bills Of Material uses optional Routing and/or Components
- Batch Quantity related BOM components
- Co-Products and By-Products supported
- Optional Setup and Run activities
- BOM Line Quantity, Scrap %, Position Reference
- Custom Product manufacture
- Labour and Employee Management, timesheets
- Time entry by Job Order, Assembly Order or Timesheet
- Assembly job costing
- Optional Timesheet approval process
- Custom Products
- Manual Product Configuration allows selection of Options from features
- Auto Custom Configuration contains User-defined Questions and Answers
- Cost, Margin and Sell price evaluations from configured Product
- Standard or Custom generated Item Code and Description option
- Constraint scheduling includes labour and equipment
Service and Maintenance
- Customer Asset manually created or generated from sale of a product
- Warranty record optionally added
- Service Schedule linked to Asset record
- Scheduled Service Reminder option (Phone, email, Letter)
- Auto conversion to a Service Order
- Service job costing
- Ad hoc remedial jobs
- Remedial job costing
- Full Asset service, Invoicing and Cost history retained
- Multi-Level Parent/Child Asset relationships
- Call Centre Management
- Call registration with action and activity monitoring
- On-line support reference to Orders, Knowledge Base, Product Pricing
- Generate quotes or order from within the Call Centre
- Call Service Level Agreements with activity monitoring and statistics
CRM, Ticketing
- Operations center show and tell screen for customer/supplier activity
- Emails can be assigned stored & viewed from Ostendo
- Call centre ticketing with business process and escalation procedures to meet SLA's
- Activity log for email, calls and meetings
- Complete call & quote history
- Opportunity & pipeline management
- Marketing & promotional campaigns
- Business knowledge base with FAQ's
Financial Integration
- Integrates with 3rd Party Accounting packages
- MYOB
- Reckon
- Quickbooks
- sage Pastel
- MoneyWorks
- Xero
- Detail or Daily Journals option
- Output Home or Multi-Currency option